General terms and conditions of business
1. Scope
The following terms and conditions apply to all orders via our online shop.
2. Contractual partner, conclusion of contract
Contract partners for the sale of goods are e-One Ventures GmbH, De-Saint-Exupery-Str. 10, 60549 Frankfurt am Main, Germany, hereinafter referred to as "we", "the company" and the customer. The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order. By clicking the order button, you place a binding order for the goods contained in the shopping cart. The receipt of your order will be confirmed by e-mail immediately after the order has been sent. When the contract is concluded with us depends on the payment method you have chosen: credit card When you place the order, you send us your credit card details at the same time. After your legitimation as a legitimate cardholder, we request your credit card company to initiate the payment transaction and thereby accept your offer to PayPal. During the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.
3. Contract language, contract text storage
The languages available for the conclusion of the contract are German and English. In the event of discrepancies between the German and English versions, the German version takes precedence. You can access and print out the currently valid General Terms and Conditions on the website.
4. Terms of Delivery
Shipping
The standard shipping costs within Germany are €4.99. Items that are free of shipping costs are indicated free of shipping costs on the product page or on the payment page is free of shipping costs and no shipping is charged. Shipping costs abroad vary depending on the recipient country and the weight of the goods. The exact shipping costs can be seen during the check process with the respective product.
delivery times
The usual delivery time is 1-3 days within Germany.
Products with a longer delivery time are indicated on the product with the corresponding delivery time. In some cases the delivery time can be extended. If there is a need for information or advice, the customer will be contacted immediately. If delivery is not possible, we will inform the customer immediately and the customer can cancel his order. Despite careful stocking, it can happen that an item sells out faster than planned is. Therefore we cannot give a delivery guarantee. Promotional offers are only valid while stocks last. If a product cannot be delivered due to force majeure or production cessation and we cannot procure the ordered goods under reasonable conditions, the circumstances only arose after the conclusion of the contract and we are not responsible for the non-delivery we are released from the delivery obligation. The customer will be informed of this immediately. Considerations by the customer will be refunded immediately. We reserve the right to only deliver normal household quantities.
5. Payment In our shop, billing is done exclusively in euros. If prices in other currencies are listed in addition to the euro prices, this is simply for information, but not for billing. Basically, the following payment methods are available to you: Credit card, Paypal, Apple Pay, Google Pay, Sofort,.
When you place your order, you send us your credit card details at the same time. After your legitimation as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is charged. Your credit card details cannot be viewed by us, nor are they stored by us.
PayPal: During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is then automatically carried out by PayPal immediately. You'll get more information during the ordering process.
6. Retention of Title
The goods remain our property until full payment.
7. Damage in transit
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately, but no later than 7 days after receipt of the shipment.
8. Exchange/Refund/Cancellation Policy
If the goods received are damaged or have a defect, you have the right to cancel this contract within seven days, stating the damage/defects, and to request a refund or exchange. The cancellation period is seven days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right, you must send us an email to: info@velora-toys.de with a clear statement of the damage or Report defects in the goods. Furthermore, you must have returned the goods within 30 days. The exact address will be communicated to you by email after you have applied for the revocation. After we have received the shipment and the damage/defects have been acknowledged by us, you will be refunded to the same payment method on your purchase within 14 days. The customer cannot return the goods received and claim a refund or exchange or cancellation if one of the following applies: a. The goods were lost or damaged due to the responsibility of the userb. The value of the goods has decreased due to the user's use or consumptionc. If their seal has been removed from the sealed goods after delivery.d. If goods are inseparably mixed with other goods after delivery due to their nature.e. If the goods have been opened or used.f. If the ordered shipment has already been dispatched from the distribution center and dispatched to the user's domestic collection point.g. If the goods have been properly delivered.
9. Emergency Measures
We do not guarantee the smooth and duty-free customs clearance of the goods according to the customs regulations in the country of destination. We hand over the goods to the responsible authority if there is a legitimate delivery request based on the relevant laws and regulations of the responsible government office, etc. In this case, the company will notify the user immediately. Even if the customer has suffered damage as a result of the damage referred to in the previous paragraph, we are not liable for the compensation. In this case, the obligation of the customer to pay the costs and related expenses in connection with the goods concerned will continue.
10. Indemnification
We are not liable for damage caused to the customer by filling in incorrect information and as a result of which the shipment cannot be declared or delivered. If a shipment is canceled due to incorrect information from the customer (e.g. wrong address, incorrect customs number of the customer, etc. are refused by customs in the country of destination or the recipient deliberately refuses the shipment, the customer bears the entire shipping costs in the country of shipment and country of destination. In the event of confiscation by customs in the country of destination, the customer has no right to a refund or a free reshipment Company for loss or damage of the shipment will be terminated if the customer does not notify the company within 7 days from the date of receipt of the shipment. The company shall not be liable for the loss of or damage to the goods caused by natural disasters or other force majeure.
11. Limitation of Use and Limitation of Copyright
Copyright and other intellectual property rights created in our "Online Shop" belong to the Company. Any information on the Online Shop may not be used for commercial purposes without the consent of the Company.
12. Final Provisions
Should one or more provisions of these General Terms and Conditions be or become invalid, this will not affect the validity of the other provisions. German law is applicable to contracts between us and you under the provisions of the United Nations Convention on Contracts for the International Sale of Goods ( CISG, "UN Sales Convention").
13. Dispute resolution The European Commission provides a platform for online dispute resolution (OS), which you can find here http://ec.europa.eu/consumers/odr/. We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and we are not ready.